Frequently asked questions
Some details are still being finalised and will be confirmed in your service agreement.
Do I need to buy the mower?
No. The robotic mower is supplied as part of the ongoing subscription service.
How often does it mow?
The robot mows automatically throughout the week. The mowing pattern for your property will be confirmed once we have assessed it.
What happens if the mower gets stuck?
We monitor and check the mowers as part of the service. Our process and response for a stuck mower will be confirmed in your service agreement.
What happens if the mower breaks down?
Maintenance and replacement arrangements will be confirmed in your service agreement before you subscribe.
Can it mow two neighbouring properties?
This depends on the layout and access. Please mention it in your enquiry and we will let you know whether it is possible.
What happens if I cancel?
Cancellation terms will be set out in the service agreement you review and accept before your subscription begins.
What happens during periods of heavy rain?
How the service operates in wet weather will be confirmed in your service agreement.
Can you service larger properties?
Yes, we offer custom quotes for larger lawns, multiple lawn sections, slopes and more complex layouts.
Do I need Wi-Fi at my property?
Connectivity requirements depend on the mower model and the property. We will confirm what is needed during your assessment.
How accurate is the online lawn measurement?
It is an estimate based on the boundaries you select on the map. We will confirm the actual mowing area and suitability before providing a final quote.